Terms of service

Last updated November 13, 2026. These terms are between you and Toolbelt Text ("we", "us").

The service

When a call to your business goes unanswered and reaches the number we assign you, we text the caller on your behalf, our AI assistant runs a short question-and-answer conversation by text, and we send you a summary. The assistant is automated and may misunderstand. Always check the full conversation before relying on it.

Price, trial and cancellation

• Pro: CA$99.99 per month, billed monthly in advance through Stripe, after a 7-day free trial. A payment card is required to start. You are not charged during the trial. After 7 days, the monthly price is billed unless you cancel first. One free trial per business and per email.
• Every plan includes the AI assistant at no extra charge: replies to your callers are written by an automated assistant (an AI model) that only uses the details you give us. If you'd rather not use it, email us and we'll turn it off; our standard questions are then used instead.
• You can cancel anytime from the billing page. Cancellation takes effect at the end of the current trial or paid period, and texting stops then. We don't give partial-month refunds unless the law requires them.
• We'll give at least 30 days' email notice before any price change.

Solo plan

• CA$49 per month, billed monthly in advance through Stripe, after a 7-day free trial. A payment card is required, on the same terms as Pro. Cancellation works the same as above.
• Solo covers up to 25 missed-call conversations per calendar month (America/Edmonton time unless your account uses another zone). Each missed call we text counts, whether or not the caller replies. Callers past 25 are still texted, at no extra charge.
• We email you when you're close to the cap and again when you reach it. You can upgrade to Pro (CA$99.99/month) anytime from your leads page; the change is prorated by Stripe.
• If you go over 25 in two calendar months in a row, we'll email you at least 7 days before moving your subscription to Pro, prorated from that day. Reply before then to stay on Solo or to cancel.
• Solo uses our standard texts with your business name (no custom greeting or first text) and the keep-your-number forwarding setup only. Referral credits on Solo are one Solo month (CA$49).

Referral credits

If a business you refer with your referral link pays its first month after its free trial, and your subscription is active or in trial at that time, we add a one-month credit (CA$99.99) to your account. One credit per referred business. Credits come off future bills, have no cash value and cannot be transferred. Referring your own business does not count. We may change or end the referral program with 30 days notice by email; credits already earned stay on your account.

Fair use

The plan covers one business location and up to 300 new caller conversations per month. If you regularly need more, we'll contact you to agree on a plan before changing anything. We won't charge overage fees without your agreement.

Your responsibilities

• Only use the service to reply to people who called or texted your business. Don't use it for marketing blasts, and don't import contact lists.
• Make sure the business name and phone number you give us are accurate, and that you're authorized to change the business line's call forwarding.
• Call your leads back yourself. We don't book jobs or quote prices.

The AI assistant may make mistakes. You're responsible for what you agree with a customer; the assistant never books or prices work for you.

No guarantees

Text delivery depends on phone carriers. Some messages may be filtered or delayed, and callers with blocked caller ID or landlines may not receive a text. We don't guarantee any number of leads or jobs. To the extent the law allows, our total liability is limited to the fees you paid in the 3 months before the claim.

AI receptionist plan

The AI receptionist plan (also called Front Office) costs CA$199 per month. There is no setup fee. It starts with a 7-day free trial. A payment card is required to start. You are not charged during the trial. After 7 days, CA$199 is billed unless you cancel first. It is month-to-month: cancel any time, effective at the end of the current trial or paid month. One free trial per business and per email. Prices are in Canadian dollars. We do not charge GST (we are not GST-registered).

The assistant is automated and tells callers so. It takes a message, and it can offer a real opening from your built-in calendar (your hours, appointment length, buffer and blocked times). It does not confirm the appointment on the call unless you turn on auto-confirm, which is off by default. You confirm, decline, or suggest another time from a text (a link, or by replying 1, 2 or 3). On confirm, the caller gets a confirmation text and a reminder the day before, sent only between 9 AM and 8 PM in your local time. It does not quote prices or promise arrival times. For gas, fire, smoke or flooding it tells the caller to get safe and call 911 or their utility first. You stay responsible for calling customers back and for emergency response.

Missed-call text-back is included: when a call is missed outside the voice assistant, we text the caller back from your business name. Every customer text has a way to opt out, and we honour STOP.

The “You make the call back. We don't book jobs” line above applies to the Solo and Pro text-back plans. On this plan, booking works as described in this section.

Contact

Email support@toolbelttext.ca.